Your Shopify notification emails are sent to your customers based on interactions with your store that trigger them, such as placing an order or resetting a password.
You can find information on when and how each email is triggered below:
Orders Section:
Order confirmation: Sent automatically to the customer after they place their order.
Order edited: Sent to the customer after their order is edited.
Order invoice: Sent to the customer when the order has an outstanding balance.
Order canceled: Sent automatically to the customer if their order is canceled.
Order refund: Sent automatically to the customer if their order is refunded.
Draft order invoice: Sent to the customer when a draft order invoice is created.
Email cart from POS: Sent to the customer when you email their cart from POS.
Abandoned checkout: Sent to the customer if they leave checkout before they buy the items in their cart.
POS Exchange Receipt: Sent to the customer after they complete an exchange in person and want to be emailed a receipt.
Gift card created: Sent automatically to the customer when you issue or fulfill a gift card.
Payment error: Sent automatically to the customer if their payment can’t be processed.
Shipping Section:
Fulfillment request*: Sent automatically to a third-party fulfillment service provider when order items are fulfilled. (*Since this email is not a customer-facing one, it does not have the opportunity to provide ROI. As such, we DO NOT support this email in Spently.)
Shipping confirmation: Sent automatically to the customer when their order is fulfilled.
Shipping update: Sent automatically to the customer if their fulfilled order’s tracking number is updated.
Out for delivery: Sent to the customer automatically after orders with tracking information are out for delivery.
Delivered: Sent to the customer automatically after orders with tracking information are delivered.
Local Delivery Section:
Out for delivery: Sent to the customer when their local order is out for delivery.
Delivered: Sent to the customer when their local order is delivered.
Missed delivery: Sent to the customer when they miss a local delivery.
Local Pickup Section:
Ready for pickup: Lets the customer know their order is ready to be picked up.
Picked up: Sent to the customer when the order is marked as picked up.
Customer Section:
Customer account invite: Sent to the customer with account activation instructions.
Customer account welcome: Sent automatically to the customer when they complete their account activation.
Customer account password reset: Sent automatically to the customer when they ask to reset their accounts password.
Contact customer: Sent to the customer when you contact them from the orders or customers page.
Email Marketing Section:
Confirmation email: Sent to the customer automatically when they sign up for email marketing.
Please reach out to [email protected] or through the in-app chat if you have any questions!