If the help center does not answer your question, please reach out to us. We are happy to help you find the right next step.
You can contact UpOrder support in either of these ways:
Use the chat bubble in the UpOrder app.
Email us at [email protected].
Include these details when you contact us
The more context you include, the faster we can help. If it applies to your question, please include:
Your Shopify store URL or myshopify.com domain.
The notification template or template set you are working on.
What you expected to happen and what happened instead.
Any steps you already tried.
A screenshot or screen recording if the issue is visual.
An example Shopify order number if the issue involves a specific notification email, test email, product recommendation, discount, or report.
Please do not send passwords, full payment details, or other sensitive customer information.
If the question is about Shopify settings
UpOrder can help with your UpOrder templates, components, publishing workflow, and UpOrder reporting. Some settings are controlled by Shopify instead, such as when Shopify triggers a notification, sender email authentication, Shopify billing invoices, or Shopify account permissions.
If your question involves both UpOrder and Shopify, send it to us and we can help point you in the right direction.