UpOrder charges are billed through Shopify, so your official UpOrder bill appears on your Shopify bill. UpOrder does not issue a separate invoice for charges that are processed by Shopify.
View your current or past Shopify bill
From your Shopify admin, go to Settings.
Open Billing.
To review charges that have not been billed yet, look in the Current billing cycle section and choose View current charges.
To review a paid or issued bill, look in the Past bills section and open the bill you want to review.
Look for the UpOrder app charge in the bill details.
Shopify's help center has more detail on viewing upcoming and past Shopify bills.
Review UpOrder app billing details in Shopify
From your Shopify admin, go to Settings.
Open Apps.
Select UpOrder.
Review the Billing and usage charges section for the current plan, billing cycle, usage charges, and next bill date.
Depending on the timing of Shopify's billing cycle and UpOrder's app billing cycle, app charges can appear on an upcoming Shopify bill rather than immediately on a paid bill. Usage-based app charges can also be split across Shopify bills when the app billing cycle and Shopify billing cycle do not line up exactly.
Inside UpOrder, the Usage & Plans page can help you review your current UpOrder billing tier and usage. Use Shopify's Billing page when you need the official invoice, paid bill, payment status, bill number, or downloadable billing record.
For more context on how UpOrder pricing works, see Understanding UpOrder's billing structure.
If you have a question about an UpOrder charge, contact us at [email protected] or through the in-app chat. Include your store URL, the bill date, the charge amount, and the Shopify bill number if you have it.