Your Shopify notification emails are sent to your customers based on interactions with your store that trigger them, such as placing an order or resetting a password.

You can find information on when and how each email is triggered below:

Orders Section:

  1. Order confirmation: Sent automatically to the customer after they place their order.

  2. Order edited: Sent to the customer after their order is edited.

  3. Order invoice: Sent to the customer when the order has an outstanding balance.

  4. Order canceled: Sent automatically to the customer if their order is canceled.

  5. Order refund: Sent automatically to the customer if their order is refunded.

  6. Draft order invoice: Sent to the customer when a draft order invoice is created.

  7. Email cart from POS: Sent to the customer when you email their cart from POS.

  8. Abandoned checkout: Sent to the customer if they leave checkout before they buy the items in their cart.

  9. POS Exchange Receipt: Sent to the customer after they complete an exchange in person and want to be emailed a receipt.

  10. Gift card created: Sent automatically to the customer when you issue or fulfill a gift card.

  11. Payment error: Sent automatically to the customer if their payment can’t be processed.

Shipping Section:

  1. Fulfillment request*: Sent automatically to a third-party fulfillment service provider when order items are fulfilled. (*Since this email is not a customer-facing one, it does not have the opportunity to provide ROI. As such, we DO NOT support this email in Spently.)

  2. Shipping confirmation: Sent automatically to the customer when their order is fulfilled.

  3. Shipping update: Sent automatically to the customer if their fulfilled order’s tracking number is updated.

  4. Out for delivery: Sent to the customer automatically after orders with tracking information are out for delivery.

  5. Delivered: Sent to the customer automatically after orders with tracking information are delivered.

Local Delivery Section:

  1. Out for delivery: Sent to the customer when their local order is out for delivery.

  2. Delivered: Sent to the customer when their local order is delivered.

  3. Missed delivery: Sent to the customer when they miss a local delivery.

Local Pickup Section:

  1. Ready for pickup: Lets the customer know their order is ready to be picked up.

  2. Picked up: Sent to the customer when the order is marked as picked up.

Customer Section:

  1. Customer account invite: Sent to the customer with account activation instructions.

  2. Customer account welcome: Sent automatically to the customer when they complete their account activation.

  3. Customer account password reset: Sent automatically to the customer when they ask to reset their accounts password.

  4. Contact customer: Sent to the customer when you contact them from the orders or customers page.

Email Marketing Section:

  1. Confirmation email: Sent to the customer automatically when they sign up for email marketing.


Please reach out to [email protected] or through the in-app chat if you have any questions!

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