Yes. You can personalize your Shopify notification emails by adding the customer's first name to text in your UpOrder template.
Shopify notification emails use Liquid variables. For most order-based notification emails, Shopify provides the customer's first name through the billing address first-name variable.
Basic first-name variable
To insert the customer's first name, add this Liquid variable where you want the name to appear:
{{ billing_address.first_name }}
For example, you could use it in a greeting like this:
Hi {{ billing_address.first_name }},
Where to add it in UpOrder
Open the template set you want to update in UpOrder.
Open the notification template you want to personalize.
Select the text area where you want to add the customer's name, or add a new text section.
Add your greeting or message and include the Liquid variable where the first name should appear.
Save your changes.
Publish or copy the updated template to Shopify so the live Shopify notification uses the new content.
Use a fallback when possible
Some notifications might not have a billing first name available. For example, the order may not have complete billing details, or the notification might use different customer data. If the first name is missing, the variable can render blank.
If you are comfortable using Liquid, a safer greeting is to use a fallback such as "there" when Shopify does not have a first name:
{% assign first_name = billing_address.first_name | default: shipping_address.first_name %}
{% if first_name != blank %}
Hi {{ first_name }},
{% else %}
Hi there,
{% endif %}
If you add a multi-line Liquid example like this, use a Code (HTML/Liquid) component or contact our team and we can help place it safely in your template.
Testing the personalization
The UpOrder builder and Shopify test emails may use sample data, so they might not always show the exact customer name you expect. For the most realistic test, publish the template to Shopify and place a test order using customer details that include a first name.
For Shopify's source of truth on notification variables, see Shopify's notification variables reference.
Please reach out to [email protected] or through the in-app chat if you have any questions!