How do I see what my notification emails will look like when they are sent to customers?

There are a few different ways to preview what a notification email will look like, depending on what you are trying to check.

Use the UpOrder builder while you are designing

The UpOrder builder shows a live preview of the notification template you are editing. This is the best place to review layout, branding, spacing, component order, and general content before you save or publish your changes.

The builder preview uses sample order data. Dynamic details such as customer names, order numbers, product recommendations, discounts, tracking links, and conditional content may look different when Shopify sends a real notification.

Use Shopify's preview or test email after publishing

After your UpOrder template has been published or copied into Shopify, you can preview the version that is currently saved in Shopify from Shopify's notification settings.

This is the best way to check the template that Shopify will use for test emails and live customer notifications.

If you changed a template in UpOrder but have not published those changes to Shopify yet, Shopify's preview and test email will still show the older version saved in Shopify.

For step-by-step instructions, see: How do I send a test email for Shopify notification emails?

Use a real test order for order-specific content

Some content depends on real order data or a real Shopify event. If you need to test order-specific Liquid, product recommendations, conditional rules, tracking links, or discount behavior, the most reliable test is to place a test order and review the notification workflow from that order.

What to remember

For more detail on when Shopify sends customer notifications, see: When and how are Shopify notification emails triggered and sent to customers?

Please reach out to [email protected] or through the in-app chat if you have any questions.