UpOrder does not decide which carriers trigger the Out for Delivery and Delivered emails. UpOrder lets you customize those Shopify notification templates. Shopify sends the emails when it receives the matching shipment tracking event from the carrier or fulfillment app.
Because of that, there is not a separate UpOrder carrier list. These emails are most reliable when the order has a tracking number from a Shopify-supported carrier, or when your fulfillment app sends shipment status updates back to Shopify.
What needs to be true?
The order has been fulfilled with a tracking number.
The tracking carrier is recognized by Shopify, or your fulfillment app sends tracking events to Shopify.
Shopify receives the specific tracking event for out for delivery or delivered.
The Out for Delivery and Delivered notifications are active in Shopify under Settings > Notifications > Customer notifications.
Which carriers are supported?
Shopify recognizes tracking numbers from hundreds of carriers. Common examples include USPS, UPS, FedEx, DHL, Canada Post, Australia Post, Royal Mail, EVRi, and many others.
Carrier support and timing can vary by country, shipping service, label source, and fulfillment app. A carrier might provide a clickable tracking link but still not send every shipment status event back to Shopify. If Shopify does not receive the out for delivery or delivered event, then Shopify will not send that notification email.
For the most current Shopify-maintained references, use these pages:
Important notes
Local delivery orders do not use these carrier tracking notifications. Shopify uses a separate local delivery confirmation email when you mark a local delivery order as delivered.
If the tracking link works but the Out for Delivery or Delivered email did not send, Shopify may not have received that exact tracking event.
If you use a third-party fulfillment service or shipping app, ask that provider whether it sends shipment status updates back to Shopify.
What should I check first?
Open the order in Shopify and confirm that the fulfillment has a tracking number and carrier.
Check whether Shopify's order status page shows the shipment as out for delivery or delivered.
Go to Shopify Settings > Notifications > Customer notifications and confirm that Out for Delivery and Delivered are active.
If you use a fulfillment app, confirm that the app sends tracking events to Shopify.
If those checks look correct and the email still did not send, contact us at [email protected] or through the in-app chat and include the Shopify order number, carrier, tracking number, and fulfillment app if one was used.