UpOrder helps you customize the Shopify notification emails your store sends to customers. Shopify still triggers and sends the emails; UpOrder controls the design and content of the supported notification templates you publish or copy into Shopify.
UpOrder does not send newsletters, one-off marketing campaigns, or mailing-list broadcasts. For those, use Shopify Email or another email marketing platform.
The exact templates available in your account can depend on your Shopify store setup and enabled Shopify features. For example, POS, B2B, returns, payment-method, and local delivery notifications may only apply if those workflows are active for your store.
UpOrder currently supports the following Shopify notification template groups:
Order processing
Order confirmation
Draft order invoice
Shipping confirmation
Local pickup
Ready for local pickup
Picked up by customer
Local delivery
Order out for local delivery
Order locally delivered
Order missed local delivery
Gift cards
New gift card
Gift card receipt
Order exceptions
Order invoice
Order edited
Order canceled
Order refund
Abandoned checkout
Order payment receipt
Payments
Payment error
Pending payment error
Pending payment success
Payment reminder
Point of Sale
POS and mobile receipt
POS abandoned checkout
POS Exchange V2 Receipt
POS email to customer
Shipping updates
Shipping update
Out for delivery
Delivered
Returns
Order-level return label created
Return request received
Return request approved
Return request declined
Return created
Accounts and outreach
Customer account invite
Customer account welcome
Customer account password reset
Contact customer
Customer Payment Method Update Request
Customer Payment Method Restore Request
B2B access email
B2B location update payment method
Marketing double opt-in
Customer marketing confirmation
What if I do not see one of these templates?
Some templates only appear or apply when the matching Shopify feature is available for your store. If you expected to see a template and do not, contact us at [email protected] or through the in-app chat and we can help confirm whether it is available for your store.