UpOrder helps you customize Shopify notification emails that your store sends to customers. Shopify still triggers and sends the emails; UpOrder controls the design and content of the supported notification templates you publish or copy into Shopify.
UpOrder does not send newsletters, one-off marketing campaigns, or mailing-list broadcasts. For those, use Shopify Email or another email marketing platform. For more context, see What is the difference between UpOrder's Shopify notification emails and typical marketing emails?
The exact templates available in your account can depend on your Shopify store setup and enabled Shopify features. For example, POS, B2B, returns, payment-method, store credit, local delivery, and subscription notifications may only apply if those workflows or features are active for your store.
UpOrder's standard notification template menus currently include the following 42 Shopify notification templates:
Order processing
Order confirmation
Draft order invoice
Shipping confirmation
Local pick up
Ready for local pickup
Picked up by customer
Local delivery
Order out for local delivery
Order locally delivered
Order missed local delivery
Gift cards
New gift card
Gift card receipt
Store credit
Store credit issued
Order exceptions
Order invoice
Order edited
Order canceled
Order refund
Abandoned checkout
Order payment receipt
Payments
Payment error
Pending payment error
Pending payment success
Payment reminder
Point of Sale
POS and mobile receipt
POS abandoned checkout
POS Exchange V2 Receipt
POS email to customer
Shipping updated
Shipping update
Out for delivery
Delivered
Returns
Order-level return label created
Return request received
Return request approved
Return request declined
Return Created
Accounts and outreach
Customer account invite
Customer account welcome
Customer account password reset
Contact customer
Customer Payment Method Update Request
Customer Payment Method Restore Request
B2B access email
B2B location update payment method
Marketing double opt-in
Customer marketing confirmation
Subscription notifications
If Subscription Notification Templates are enabled for your store, UpOrder can also support these subscription-specific notification templates:
New subscription order
Subscription Paused
Subscription Skipped
Subscription canceled
Subscription Expired
Payment failure
Subscription Resumed
Payment Failure (Retrying)
Payment Failure (Last Attempt)
For setup steps, see How To Enable Subscription Notification Templates.
What if I do not see one of these templates?
Some templates only appear or apply when the matching Shopify feature is available for your store. If you expected to see a template and do not, contact us at [email protected] or through the in-app chat and we can help confirm whether it is available for your store.