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Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions from our users
What Is The Difference Between UpOrder's Shopify Notification Emails and Typical Marketing Emails?
What is the difference between my Email Service Provider (ESP) and UpOrder? Can I use them both?
Will I be able to sync my mailing list for newsletter campaigns?
Where are my email templates?
How do I translate my email templates into a different language?
How do I change the currency in my transactional emails?
How do I update the Subject Lines for my emails?
How do I change the preview text for my notification emails?
How can I edit my email templates to show the shipping method that we offer?
Which carriers support the Shipment Out for Delivery and Shipment Delivered Emails?
Do I have to include a mailing address in my Shopify notification emails?
Can I add liquid codes manually to my UpOrder templates?
Why is my selected font type not displaying properly and can I add a different font type to the builder?
Why are my customers not receiving emails?
Where can I see what I am currently sending to my customers?
My set of notification emails aren't loading in the UpOrder template builder. What Can I Do?
How do I revert my email templates back to Shopify's default version?
Do I need to create a new set of templates for each email template?
Why is my POS Exchange Receipt not showing when I click preview in Shopify?
Follow Up Emails Feature Deprecation - FAQ