Frequently Asked Questions

Frequently Asked Questions from our users

20 articles
Tina Chan avatarMax Blamauer avatarVincent Panepinto avatar
Written by Tina Chan, Max Blamauer and Vincent Panepinto

Follow Up Emails Feature Deprecation - FAQ

Tina Chan avatar
Written by Tina Chan. Updated over a week ago

Where are my email templates?

How to locate your notification emails
Tina Chan avatar
Written by Tina Chan. Updated over a week ago

How do I translate my email templates into a different language?

Tina Chan avatar
Written by Tina Chan. Updated over a week ago

What is the difference between my Email Service Provider (ESP) and UpOrder? Can I use them both?

How do Mailchimp, Klaviyo, Omnisend differ from UpOrder and can both work together?
Max Blamauer avatar
Written by Max Blamauer. Updated over a week ago

Will I be able to sync my mailing list for newsletter campaigns?

Tina Chan avatar
Written by Tina Chan. Updated over a week ago

How do I change the currency in my transactional emails?

Tina Chan avatar
Written by Tina Chan. Updated over a week ago

How do I update the Subject Lines for my emails?

Tina Chan avatar
Written by Tina Chan. Updated over a week ago

How do I change the preview text for my notification emails?

Changing preview text within Shopify's notifications
Vincent Panepinto avatar
Written by Vincent Panepinto. Updated over a week ago

What Is The Difference Between UpOrder's Shopify Notification Emails and Typical Marketing Emails?

What is a notification email?
Tina Chan avatar
Written by Tina Chan. Updated over a week ago

How can I edit my email templates to show the shipping method that we offer?

Tina Chan avatar
Written by Tina Chan. Updated over a week ago

Which carriers support the Shipment Out for Delivery and Shipment Delivered Emails?

Tina Chan avatar
Written by Tina Chan. Updated over a week ago

Do I have to include a mailing address in my Shopify notification emails?

Why you should include an address in your emails
Tina Chan avatar
Written by Tina Chan. Updated over a week ago

Can I add liquid codes manually to my UpOrder templates?

How to add liquid code in your UpOrder templates
Tina Chan avatar
Written by Tina Chan. Updated over a week ago

Why is my selected font type not displaying properly and can I add a different font type to the builder?

Find out why font types may render differently in emails.
Tina Chan avatar
Written by Tina Chan. Updated over a week ago

Why is my POS Exchange Receipt not showing when I click preview in Shopify?

Tina Chan avatar
Written by Tina Chan. Updated over a week ago

Why are my customers not receiving emails?

How to improve your email deliverability
Tina Chan avatar
Written by Tina Chan. Updated over a week ago

Why are new discount codes being generated after I have removed the discount component from the templates?

Tina Chan avatar
Written by Tina Chan. Updated over a week ago

My set of notification emails aren't loading in the UpOrder template builder. What Can I Do?

Tina Chan avatar
Written by Tina Chan. Updated over a week ago

How do I revert my email templates back to Shopify's default version?

There are elements left in my templates after uninstall
Tina Chan avatar
Written by Tina Chan. Updated over a week ago

Do I need to create a new set of templates for each email template?

Tina Chan avatar
Written by Tina Chan. Updated over a week ago