Frequently Asked Questions

Where are my email templates?

How to locate your notification emails

Written by Tina Chan
Updated over a week ago

How do I translate my email templates into a different language?

Written by Tina Chan
Updated over a week ago

New User Interface - FAQ

Written by Tina Chan
Updated over a week ago

What is the difference between my Email Service Provider (ESP) and UpOrder? Can I use them both?

How do Mailchimp, Klaviyo, Omnisend differ from UpOrder and can both work together?

Written by Max Blamauer
Updated over a week ago

Will I be able to sync my mailing list for newsletter campaigns?

Written by Tina Chan
Updated over a week ago

How do I change the currency in my transactional emails?

Written by Tina Chan
Updated over a week ago

How do I update the Subject Lines for my emails?

Written by Tina Chan
Updated over a week ago

How do I change the preview text for my notification emails?

Changing preview text within Shopify's notifications

Written by Vincent Panepinto
Updated over a week ago

How can I edit my email templates to show the shipping method that we offer?

Written by Tina Chan
Updated over a week ago

Which carriers support the Shipment Out for Delivery and Shipment Delivered Emails?

Written by Tina Chan
Updated over a week ago

Do I have to include a mailing address in my Shopify notification emails?

Why you should include an address in your emails

Written by Tina Chan
Updated over a week ago

Can I add liquid codes manually to my UpOrder templates?

How to add liquid code in your UpOrder templates

Written by Tina Chan
Updated over a week ago

Why is my selected font type not displaying properly and can I add a different font type to the builder?

Find out why font types may render differently in emails.

Written by Tina Chan
Updated over a week ago

Why is my POS Exchange Receipt not showing when I click preview in Shopify?

Written by Tina Chan
Updated over a week ago

Why are my customers not receiving emails?

How to improve your email deliverability

Written by Tina Chan
Updated over a week ago

Why are new discount codes being generated after I have removed the discount component from the templates?

Written by Tina Chan
Updated over a week ago

My set of notification emails aren't loading in the UpOrder template builder. What Can I Do?

Written by Tina Chan
Updated over a week ago

How do I revert my email templates back to Shopify's default version?

There are elements left in my templates after uninstall

Written by Tina Chan
Updated over a week ago

Do I need to create a new set of templates for each email template?

Written by Tina Chan
Updated over a week ago