Frequently Asked Questions
Frequently Asked Questions from our users
20 articles
Written by Tina Chan, Max Blamauer and Vincent Panepinto
Follow Up Emails Feature Deprecation - FAQ
Written by Tina Chan. Updated over a week ago
Where are my email templates?
How to locate your notification emailsWritten by Tina Chan. Updated over a week ago
How do I translate my email templates into a different language?
Written by Tina Chan. Updated over a week ago
What is the difference between my Email Service Provider (ESP) and UpOrder? Can I use them both?
How do Mailchimp, Klaviyo, Omnisend differ from UpOrder and can both work together?Written by Max Blamauer. Updated over a week ago
Will I be able to sync my mailing list for newsletter campaigns?
Written by Tina Chan. Updated over a week ago
How do I change the currency in my transactional emails?
Written by Tina Chan. Updated over a week ago
How do I update the Subject Lines for my emails?
Written by Tina Chan. Updated over a week ago
How do I change the preview text for my notification emails?
Changing preview text within Shopify's notificationsWritten by Vincent Panepinto. Updated over a week ago
What Is The Difference Between UpOrder's Shopify Notification Emails and Typical Marketing Emails?
What is a notification email?Written by Tina Chan. Updated over a week ago
How can I edit my email templates to show the shipping method that we offer?
Written by Tina Chan. Updated over a week ago
Which carriers support the Shipment Out for Delivery and Shipment Delivered Emails?
Written by Tina Chan. Updated over a week ago
Do I have to include a mailing address in my Shopify notification emails?
Why you should include an address in your emailsWritten by Tina Chan. Updated over a week ago
Can I add liquid codes manually to my UpOrder templates?
How to add liquid code in your UpOrder templatesWritten by Tina Chan. Updated over a week ago
Why is my selected font type not displaying properly and can I add a different font type to the builder?
Find out why font types may render differently in emails.Written by Tina Chan. Updated over a week ago
Why is my POS Exchange Receipt not showing when I click preview in Shopify?
Written by Tina Chan. Updated over a week ago
Why are my customers not receiving emails?
How to improve your email deliverabilityWritten by Tina Chan. Updated over a week ago
Why are new discount codes being generated after I have removed the discount component from the templates?
Written by Tina Chan. Updated over a week ago
My set of notification emails aren't loading in the UpOrder template builder. What Can I Do?
Written by Tina Chan. Updated over a week ago
How do I revert my email templates back to Shopify's default version?
There are elements left in my templates after uninstallWritten by Tina Chan. Updated over a week ago
Do I need to create a new set of templates for each email template?
Written by Tina Chan. Updated over a week ago