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Frequently Asked Questions
Frequently Asked Questions from our users
VWhere are my email templates?
Follow Up Emails Feature Deprecation - FAQ
How do I translate my email templates into a different language?
What is the difference between my Email Service Provider (ESP) and UpOrder? Can I use them both?
Will I be able to sync my mailing list for newsletter campaigns?
How do I change the currency in my transactional emails?
How do I update the Subject Lines for my emails?
What Is The Difference Between UpOrder's Shopify Notification Emails and Typical Marketing Emails?
How do I change the preview text for my notification emails?
How can I edit my email templates to show the shipping method that we offer?
Which carriers support the Shipment Out for Delivery and Shipment Delivered Emails?
Do I have to include a mailing address in my Shopify notification emails?
Can I add liquid codes manually to my UpOrder templates?
Why is my selected font type not displaying properly and can I add a different font type to the builder?
Why is my POS Exchange Receipt not showing when I click preview in Shopify?
Why are my customers not receiving emails?
Why are new discount codes being generated after I have removed the discount component from the templates?
My set of notification emails aren't loading in the UpOrder template builder. What Can I Do?
How do I revert my email templates back to Shopify's default version?
Do I need to create a new set of templates for each email template?