Frequently Asked Questions

Frequently Asked Questions from our users

Vincent Panepinto avatar Max Blamauer avatar Tina Chan avatar
16 articles in this collection
Written by Vincent Panepinto, Max Blamauer, and Tina Chan

New User Interface - FAQ

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

What is the difference between my Email Service Provider (ESP) and UpOrder? Can I use them both?

How do Mailchimp, Klaviyo, Omnisend differ from UpOrder and can both work together?
Max Blamauer avatar
Written by Max Blamauer
Updated over a week ago

Will I be able to sync my mailing list for newsletter campaigns?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

How do I change the currency in my transactional emails?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

How do I update the Subject Lines for my emails?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

How do I change the preview text for my notification emails?

Changing preview text within Shopify's notifications
Vincent Panepinto avatar
Written by Vincent Panepinto
Updated over a week ago

How can I edit my email templates to show the shipping method that we offer?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Which carriers support the Shipment Out for Delivery and Shipment Delivered Emails?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Do I have to include a mailing address in my Shopify notification emails?

Why you should include an address in your emails
Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Can I add liquid codes manually to my UpOrder templates?

How to add liquid code in your UpOrder templates
Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Can I add a new font type that isn't currently available in the UpOrder builder?

Why we offer a restricted list of font styles
Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Why is my POS Exchange Receipt not showing when I click preview in Shopify?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Why are my customers not receiving emails?

How to improve your email deliverability
Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Why are new discount codes being generated after I have removed the discount component from the templates?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

My set of notification emails aren't loading in the UpOrder template builder. What Can I Do?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

How do I revert my email templates back to Shopify's default version?

There are elements left in my templates after uninstall
Tina Chan avatar
Written by Tina Chan
Updated over a week ago