Frequently Asked Questions

Frequently Asked Questions from our users

Vincent Panepinto avatar Max Blamauer avatar Tina Chan avatar +1
18 articles in this collection
Written by Vincent Panepinto, Max Blamauer, Tina Chan and 1 other

Where are my email templates?

How to locate your notification emails
Don Larrieu avatar
Written by Don Larrieu
Updated over a week ago

New User Interface - FAQ

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

What is the difference between my Email Service Provider (ESP) and UpOrder? Can I use them both?

How do Mailchimp, Klaviyo, Omnisend differ from UpOrder and can both work together?
Max Blamauer avatar
Written by Max Blamauer
Updated over a week ago

Will I be able to sync my mailing list for newsletter campaigns?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

How do I change the currency in my transactional emails?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

How do I update the Subject Lines for my emails?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

How do I change the preview text for my notification emails?

Changing preview text within Shopify's notifications
Vincent Panepinto avatar
Written by Vincent Panepinto
Updated over a week ago

How can I edit my email templates to show the shipping method that we offer?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Which carriers support the Shipment Out for Delivery and Shipment Delivered Emails?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Do I have to include a mailing address in my Shopify notification emails?

Why you should include an address in your emails
Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Can I add liquid codes manually to my UpOrder templates?

How to add liquid code in your UpOrder templates
Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Can I add a new font type that isn't currently available in the UpOrder builder?

Why we offer a restricted list of font styles
Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Why is my POS Exchange Receipt not showing when I click preview in Shopify?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Why are my customers not receiving emails?

How to improve your email deliverability
Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Why are new discount codes being generated after I have removed the discount component from the templates?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

My set of notification emails aren't loading in the UpOrder template builder. What Can I Do?

Tina Chan avatar
Written by Tina Chan
Updated over a week ago

How do I revert my email templates back to Shopify's default version?

There are elements left in my templates after uninstall
Tina Chan avatar
Written by Tina Chan
Updated over a week ago

Do I need to create a new set of templates for each email template?

Tina Chan avatar
Written by Tina Chan
Updated this week